Returns & Exchanges - Vera's Eyecandy

Returns & Exchanges



Vera's Eyecandy
14362 Burton St.
Panorama City, Ca 91402

Questions or concerns:


You have 14 days of the receipt of the order to return it for a full refund, exchange or store credit. After 14 days we are unable to process a refund, but we will issue store credit to your online account for items returned within 30 days from receipt of order. The 14 day and 30 day period is based on the delivery tracking numbers. We strongly recommend that you obtain a tracking number for your proof of return. To receive store credit you must have an online account set up. Store credit expires after 1 year.

We can only offer refunds on items purchased at full price. Returns on sale items, discounted items or items purchased with a discount code can be exchanged/returned for store credit only.

Returns must be in perfect condition and in their original packaging complete with original labels and tags. Unworn, unwashed, without stains, smoke smells or wear and tear. We will not be able to offer you a return if an item is not in perfect condition. Additionally, you will be charged a $10 restocking fee per item if your return is in perfect condition, but does not have original labels and tags.

Any promotional items included free of charge must also be returned in full or charged against any refund or credit.

We aim to process all returns within 10 business days. Refunds may not appear in your account immediately, depending on your bank.

- Shipping and handling fees are non-refundable.
- Gift Cards do not qualify for a refund and cannot be returned.
- We cannot accept returns on underwear or swimwear due to hygienic restrictions.

- Returns must be in their original packaging complete with original labels and tags.

The return teams decision is final. We reserve the right to refuse a refund or credit for any item that does not meet the above requirements, or if we deem an item to be in an unsellable condition. These items will be sent back to you and you will not be eligible for a return or exchange.

If you received free shipping on a returned order, returned to sender cost of shipping will be deducted from the refund requested by the purchaser.

We are not responsible for lost or stolen packages or packages delayed by the carrier.

We will process all refunds back onto the card originally used for payment. We cannot process any other direct repayments, such as to another card or bank account.

All customers will need to re-purchase shipping on exchanges and returns.

If sending items back internationally, make sure to clearly state and declare items as RETURNED GOODS on any parcel. Any duties on returned goods will remain the responsibility of the customer.