We accept exchanges and returns within 30 days of your order being delivered to you. U.S. customers are issued store credit for exchanges. Refunds for returns. (Not including shipping costs)
And all international customers are issued store credit ONLY for both returns AND exchanges.
NEED TO SEND BACK AN ITEM?
Ship back to:
14362 Burton St.
Panorama city CA 91402
Don't forget to include a note please! We won't know what to do without one.(Please include your name, and your order #)
For exchanges, we give store credit so you can place a new order. 🖤
We are not responsible for incorrect shipping addresses. The buyer will be responsible for paying to re-ship to the correct address. If buyer does not want to pay to have the item re-shipped, seller will give a refund.
All orders will receive a tracking number through email as soon as it goes out. If you have any delivery questions/problems after it has been shipped by us, PLEASE CONTACT USPS and give them your tracking number so they can further assist you. We cannot locate a package for you.
First Class Mail within the U.S. takes approximately 3-6 days to arrive after being processed.
International orders may take approximately 10-21 days to arrive after being processed.
We cannot control or assume responsibility for any lost shipments, stolen packages, delays or "return to sender" issues that occur once we have mailed your order. Tracking numbers are available on all orders. If there are any delays or concerns with lost packages, please contact USPS directly. We are not able to locate any packages for you or see additional information beyond what's in the tracking status.
If you purchase anything from this site, you agree to the store policies.
Thank you for understanding and supporting our family! <3
Questions or concerns:
Please contact us through the chat on our website and we will reply back as soon as we can.