Refund policy - Vera's Eyecandy
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Refund policy

Orders take anywhere between 1-2 weeks to make and ship. Please be patient. Most shirt orders will ship right away, though!

All orders will receive a tracking number via email as soon as they ship. If you have any delivery questions/problems after it has been shipped by us, PLEASE CONTACT USPS and give them your tracking number so they can further assist you. We cannot locate a package for you but if you need assistance filing a lost package claim, please e-mail us! 

First Class Mail within the U.S. takes approximately 3-6 days to arrive after being processed.

International orders may take approximately 10-21 days to arrive after being processed.

We cannot guarantee this time frame. 

We cannot control or assume responsibility for any lost shipments, stolen packages, delays or "return to sender" issues that occur once we have mailed your order. Tracking numbers are available on all orders. If there are any delays or concerns with lost packages, please contact USPS directly. We are not able to locate any packages for you or see additional information beyond what's in the tracking status.

We are not responsible for incorrect shipping addresses. The buyer will be responsible for paying to re-ship to the correct address. If buyer does not want to pay to have the item re-shipped, seller will give a refund.

If you received an incorrect or damaged item, we will gladly resend the correct item(s) at no cost if you contact us within 7 days of receiving your package. 

If you purchase anything from this site, you agree to the store policies. 

Thank you for understanding and supporting our family! <3 

Questions or concerns:
Message us in the chat on our website and we will get back to you as soon as we can!